Your data rights under UK GDPR
If you're a customer of this platform, UK and EU data protection law gives you specific rights over your personal data. This page explains those rights and how to exercise them.
Right to access (and portability)
You can request a copy of the personal data we hold about you, in a structured machine-readable format. This includes your contact details, order and quote history, addresses, and any other data linked to your account.
Right to erasure ("right to be forgotten")
You can request that we delete your personal data. Note that we are legally required to retain some records — including invoices and order history — for tax and accounting purposes (typically 6 years under HMRC rules). Where retention is required, we will anonymise your identity in those records rather than delete them, so that the retained records can no longer be linked back to you.
Right to rectification
You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to object
You can object to your data being used for direct marketing at any time. (Cookie preferences are managed via the cookie banner; email marketing preferences are managed in your notification settings.)
How to make a request
To exercise any of these rights, contact our data protection team at privacy@<DOMAIN> with:
- The name and email address registered on your account.
- The right you want to exercise (e.g. "data export", "deletion of my account").
- Any additional context that helps us identify the correct account.
We will acknowledge your request within 3 working days and fulfil it within 30 days, as required by UK GDPR Article 12. If we need to verify your identity before fulfilling the request — typically through a confirmation email to your registered address — we'll let you know.
There is no charge for the first request. We may charge a reasonable fee for repeat or manifestly unfounded requests, as permitted under the regulation.
If you're not satisfied with our response
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.